Why haven't I received my order confirmation email?
Your purchase confirmation is automatically sent to the email address provided when you placed the order.
If you don't find it, please check your spam, junk, or promotions folders. If you still can't locate it, you can contact us at info@orvelar.com, providing your full name and order number.
Why might the email go to the spam folder?
Email systems may automatically filter messages from new or infrequent senders.
To prevent this, we recommend adding our email to your contacts list or marking our messages as "not spam."
How can I choose the correct size?
Our sizes are international and may differ from those commonly used in Spain.
You can consult the size guide available on each product page. If you need additional help, you can write to us, and we will advise you.
Can I change the size if it's not correct?
Yes, you have 15 days from the receipt of the order to request a size change.
To arrange this, you must contact us at info@orvelar.com, and we will guide you through the steps.
I have received my order number, what should I do now?
Once the order is confirmed, you will subsequently receive an email with the tracking number when the shipment has been prepared.
I have received the tracking number, but no information appears
It is normal for tracking to take a few days to update.
During this period, it may appear as "pre-registered" or without available information. We recommend checking the status again within 2 to 5 business days.
Where can I track my order?
You can check the status of your order from the "Track Order" section available on our website.
Why haven't I received my order?
If you already have a tracking number, it means your order is in the delivery process.
Delivery times may vary depending on the product and demand. If the order exceeds the estimated time, you can contact us at info@orvelar.com, indicating your order number.
Can I cancel or modify my order?
You can request cancellation within 8 hours of placing the order.
Once this period has passed, the order may have been processed, and it will not be possible to cancel or modify it.
Can I return a product?
Yes, you have up to 30 calendar days from the receipt of the order to request a return, depending on the type of product.
For hygiene reasons, lingerie items are not eligible for returns.
For more information, please consult our Returns and Refunds Policy.
Contact
For any inquiries, you can write to us at: