Shipping policy

SHIPPING POLICY

Processing time

All orders are processed within 1 to 2 working days from payment confirmation. Orders placed at weekends are processed on the next working day.

Estimated delivery time

The standard delivery time is 7 to 14 working days from order confirmation. During periods of high demand (sales, holidays or special campaigns), this may extend to up to 18 working days.

Free shipping

All our orders include free shipping.

Order tracking

Once your order has been shipped, you will receive an email with your tracking number. Please note this may take 24-48 hours to activate. You can check the status of your delivery at any time from the Track Order section of our website.

Partial shipments

For orders with multiple items, your products may arrive in separate packages. No additional cost will be applied for this.

Lost or undelivered packages

If your order does not arrive within the stated timeframe, please email us at info@orvelar.com with your order number. We will investigate immediately and, if the loss is confirmed, we will offer you a free reshipment or a full refund.

Shipping address

Please double-check your address before completing your purchase. If you notice an error, contact us at info@orvelar.com within 2 hours of placing your order and we will try to correct it before dispatch.

Delays

We are not responsible for delays caused by carrier issues, adverse weather conditions or force majeure circumstances. If your order exceeds 18 working days without arriving, please contact us and we will resolve it immediately.

Contact

📧 info@orvelar.com
Available Monday to Saturday, 9:00 AM to 9:00 PM. Response time: less than 24 hours.