Nally - Orthopaedic Sandal

Your purchase confirmation is automatically sent to the email address provided when you placed the order. If you don't find it, please check your spam, junk, or promotions folders. If you still can't locate it, contact us at info@orvelar.com, providing your full name and order number.

Email systems may automatically filter messages from new or infrequent senders. To prevent this, we recommend adding our email to your contacts list or marking our messages as "not spam."

Our sizes are international and may differ from those commonly used in Spain. You can consult the size guide available on each product page. If you need additional help, you can write to us and we will advise you.

Yes, you have 15 days from the receipt of the order to request a size change. To arrange this, contact us at info@orvelar.com and we will guide you through the steps.

Once the order is confirmed, you will subsequently receive an email with the tracking number when the shipment has been prepared.

It is normal for tracking to take a few days to update. During this period, it may appear as "pre-registered" or without available information. We recommend checking the status again within 2 to 5 business days.

You can check the status of your order from the Track Order section available on our website.

If you already have a tracking number, your order is in the delivery process. Delivery times may vary depending on the product and demand. If the order exceeds the estimated time, contact us at info@orvelar.com, indicating your order number.

You can request cancellation within 8 hours of placing the order. Once this period has passed, the order may have been processed and it will not be possible to cancel or modify it.

Yes, you have up to 30 calendar days from the receipt of the order to request a return, depending on the type of product. For hygiene reasons, lingerie items are not eligible for returns. For more information, please consult our Returns and Refunds Policy.